Return and Refund Request Process

Request Returns and Refund Process 

1. Click on  https://account.trendyvybez.com  and you will see a login screen

2. Enter your email address that you signed up with Trendy Vybez. 

3. A code will be sent to your email and or text message, input the code and select Submit. You will be redirected to an orders page, and you will see your order. (NOTE: ONLY FULFILLED STATUS LINE-ITEMS CAN BE RETURNED).

**** An order cannot be canceled if it's already in processing status or shipped.

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.****

4.You will click on the Request Return button in the upper right corner, and select the line item you would like to returned. If an item is FINAL SALE or NON-REFUNDABLE they will be ineligible for a return and will not be selectable.  

5. Select eligible item for return and you MUST enter a reason or a note for the return request.

6. Click on the Request button to start the process.

7. You will receive and email confirmation on your return request that was submitted.